Rider Support

Get help when you need it

Common Questions

How do I get paid?

Earnings are deposited directly to your bank account every week. You can track your earnings in real-time through the app.

What if I have an accident?

All riders are covered by our insurance policy while on active deliveries. Contact support immediately if an incident occurs.

Can I choose which orders to accept?

Yes, you have full control over which delivery requests you accept. You can see the pickup location, drop-off location, and estimated earnings before accepting.

What if a customer isn't available?

Follow the in-app instructions for unavailable customers. After attempting contact, you can mark the delivery as undeliverable and still receive payment.

Need More Help?

Our rider support team is available 24/7: